FAQ's

It is natural for the color of genuine leather to change over time. However, with regular use and careful care, your leather handbag will be one-of-a-kind

There are several types of leather, including full-grain, top-grain, genuine, and bonded leather. Full-grain leather is the highest quality, retaining the natural grain of the hide. Top-grain leather is sanded and refinished for a more uniform look. Genuine leather is made from the lower layers of the hide, and bonded leather is made from leather scraps bonded together.

To care for leather products, avoid exposing them to direct sunlight, heat, or moisture. Weekly clean with a damp cloth and condition with a leather conditioner to keep the leather supple and prevent cracking.

The environmental impact of leather products depends on the tanning and production processes. Vegetable-tanned leather is more environmentally friendly compared to chrome-tanned leather. At Deerhandmade, we prioritize sustainable practices in our leather production.

Deerhandmade products are crafted from premium full-grain calf-skin leather, ensuring durability and a luxurious feel. Each piece is handcrafted by skilled artisans, reflecting our commitment to quality and craftsmanship.

Our 3-years and Lifetime international warranty covers any defects in materials or workmanship. If your Deerhandmade product experiences any issues under normal use, we will repair or replace it free of charge.

Yes, we offer customization options for many of our products. Please contact our customer service team to discuss your specific requirements and available options.

Full-grain leather is the highest quality leather, retaining the natural grain of the hide. It is durable, ages beautifully, and develops a unique patina over time. Deerhandmade uses full-grain leather to ensure our products are of the highest standard.

We strive to make our product images as accurate as possible. However, colors may vary slightly due to computer screens and lighting differences.

We mainly employ express couriers, so you should receive it promptly when it is shipped.

• S. purchases will be delivered the next working day.
• Deliveries to other Central Europe are typically received in 3-5 days.
• If you live in Eastern Europe or Asia, you should anticipate waiting roughly two weeks for regular shipment or 3-5 days for expedited shipping; however, this can also be affected by your country’s customs agency.
• For distant regions, you may anticipate waiting up to 28 days with our standard shipping, but if you pay extra for quick shipping, products generally arrive in 5-7 days.

Everything is done swiftly and with your comfort in mind.

We use sustainable leather sources, minimize waste in our production process, and use eco-friendly packaging materials. We're always finding ways to reduce our environmental impact.

Authentic Deerhandmade products have our logo stamped on them and come with official packaging. If you need more clarification, please get in touch with our customer service team with your order details.

Deerhandmade items are crafted to the highest standard of quality. There is no aftermarket repair service available.

All our products are crafted by expert artisans in our workshop. Deerhandmade takes pride in our craftsmanship and attention to detail.

Deerhandmade specializes in handmade leather goods, including wallets, phone cases, Watchbands, and other accessories. Our products are handmade with care using high-quality leather.

Yes, our phone cases are designed for wireless charging, allowing you to charge your phone without removing the case. Additionally, our iPhone cases are MagSafe compatible, enabling easy attachment of MagSafe accessories and faster wireless charging.

If you need to make changes, please contact us as soon as possible. We'll do our best to accommodate changes if the order hasn't been processed yet.

After placing an order, you'll receive an order confirmation email. If you don't receive this email within an hour, could you please check your spam folder or contact us?

To cancel an order, please contact our customer service team immediately. If the order has yet to be shipped, we can usually cancel it for you.

All prices on our website include taxes. Shipping fees, if applicable, will be clearly shown at checkout before you complete your purchase.

If your payment doesn't go through, double-check your payment information and try again. If you continue to have issues, please get in touch with your bank or our customer service team for assistance.

Yes, we ship to many countries worldwide. Shipping options and fees will be displayed at checkout based on your location.

Our customer support team can be reached by email or phone. Our contact information is also available on our website.